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In this Focus Forty episode, I speak with Indi Young, a freelance problem space researcher and empathy consultant, to talk about Mental Models and her success. She was co-founder of the UX agency Adaptive Path.
Indi Young is a freelance problem-space researcher and empathy consultant in the technology world. She helps organizations understand the people they support as humans, not just as “users.” She was co-founder of the UX agency Adaptive Path. Indi has authored two books, Mental Models and Practical Empathy, writes on Medium, and has a newsletter. She also teaches remote and in-person workshops and hosts learning and community on her website.
To be continued in the next episode…
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