In this Topical Zoom episode, I speak with John Cutler, Senior Product Manager at Zendesk about the evolving field of Product Management and the role of customer feedback in a world of service touchpoints.
Product Management is rapidly changing. With the notion of Products changing rapidly, there is an imminent need for a fresh new look at the way we make these products. In this episode, I speak with John Cutler to understand some of these changes and understand how we could poise ourselves to make better products. In this episode, we speak about:
John Cutler is keenly focused on user experience and evidence-driven product development.
He is currently Senior Product Manager for Search and Relevance at Zendesk. As a former UX researcher at AppFolio, a product manager at Pendo.io, AdKeeper and RichFX, a startup founder, and a product team coach, John has a perspective that spans individual roles, domains, and products. His viral enthusiasm has been heard through speaking engagements at Agile 2015, Heart of Agile Philadelphia (2016), and various ProductCamps (Vancouver, Los Angeles, Raleigh NC) and MeetUps (Santa Barbara, Los Angeles, New York).
Mixing in some less-than-typical experiences — driving rickshaws in NYC, and touring the US with “five other weird creative people in a van playing music” — John blogs prolifically about collaboration, product development, diversity, UX research, lean startup, and user experience. Some notable posts include The Evolving Product Manager Role, Persona(s) Non Grata, 12 Signs You’re Working in a Feature Factory, and Stop Setting Up Product Roadmaps To Fail.
Continued in Episode127.
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